Services
Managed IT Services
From user support to device management, we take over your day-to-day IT operations for a fixed monthly fee, so you can focus on your business.
20+ years
in IT and technology
10 industries
with solutions built for each
13 services
under one point of contact
4 hours
response SLA for critical incidents
99.9%
target availability for managed systems
1 business day
to respond to your assessment request
Like having your own IT team, without depending on one person
In small and mid-sized businesses, IT often rests on the shoulders of a single person, or of a company that is only called when something breaks. The knowledge stays with that person, and problems are noticed only when work stops.
In the managed service model we monitor your systems continuously, carry out maintenance on a schedule and document everything. Costs become predictable and responsibility sits in one place.
You may know this service as IT support, outsourced IT, an IT maintenance contract or an IT help partner. Whatever you call it, what we deliver is managed IT services built on regular maintenance, monitoring and support: on site and remotely, across Turkey and abroad.
Sound familiar?
What businesses without an IT owner have in common
If several of these sound familiar, it is time to move from fixing things as they break to a managed service.
Nobody knows who to call when something fails
When the server stops or the internet goes down, responsibility bounces between vendors while work waits.
IT costs change from month to month
Every fault is a separate invoice. Budgeting is impossible and real investment keeps being postponed.
Everything depends on one person
When the person who knows the passwords and the setup goes on leave or leaves, the knowledge goes with them.
You are not sure the backups work
Backups appear to be running, but nobody knows when a restore was last tested.
Updates are always postponed
As patches and licence renewals slip, the security gap widens and audits become a problem.
Systems are slow, and nobody knows why
Without monitoring, a problem is only noticed when a user complains.
Plans
Three service plans to match your size
Each plan includes everything in the one before it. We agree the exact scope together, based on the outcome of the free IT assessment.
1-15 users
Essential
For businesses with no IT staff that want regular maintenance and a reliable support line.
Fixed monthly fee · based on number of users
- Remote support during business hours, with logged request tracking
- First response: within 4 business hours
- Device monitoring, patching and antivirus management
- Microsoft 365 user and licence administration
- Backup monitoring and a monthly status report
16-50 users
Standard
For businesses with servers, branches or audit obligations that want proactive management.
Fixed monthly fee · based on users and servers
- Everything in Essential
- First response: within 2 business hours; on critical incidents, action within 4 hours
- Server, network and firewall management
- Scheduled on-site visits and preventive maintenance
- Restore tests from backup
- A quarterly IT review meeting
50+ users
Enterprise
For multi-site or regulated organisations, or those that want to strengthen their IT team.
Quoted according to scope
- Everything in Standard
- First response: within 1 hour; out-of-hours line for critical incidents
- Virtual IT Manager (vCTO): budget, roadmap, vendor management
- Preparation for audits, questionnaires and compliance work
- Security monitoring and an incident response plan
- A monthly SLA report and management presentation
| Feature | Essential | Standard | Enterprise |
|---|---|---|---|
| First response time | 4 business hours | 2 business hours | 1 hour |
| Action on critical incidents | Next business day | 4 hours | 4 hours, including out of hours |
| Remote support | ✓ | ✓ | ✓ |
| On-site support | On request | Scheduled visits | Scheduled visits + emergency |
| Server and network management | – | ✓ | ✓ |
| Restore tests | – | ✓ | ✓ |
| Virtual IT Manager (vCTO) | – | Quarterly | Monthly |
| Reporting | Monthly status report | Monthly report | Monthly SLA report |
Times are based on business hours (Monday to Friday, 09:00 – 18:00, GMT+3); the binding service levels are defined in the contract. Licence and hardware costs are quoted separately.
Scope
What our managed IT services cover
User and helpdesk support
We provide remote and on-site support, log every request and resolve them in order of priority.
Device management
We handle the setup, updating and lifecycle tracking of computers and peripherals.
Monitoring and patch management
We monitor systems continuously and apply security updates in a planned, controlled way.
Backup and disaster recovery
We take backups regularly and prove they really work with restore tests.
Inventory and licence tracking
We keep your hardware, software and licence inventory up to date, so renewal dates never come as a surprise.
IT consultancy and vendor management
Through a monthly consultancy model we stand beside you on investment, budget and vendor decisions, and deal with vendors on your behalf.
How we work
A predictable process in four steps
We follow the same method on every project, so you know from the start what is being done, when and why.
01
Discovery
We review your current setup, needs and risks, on site or remotely.
02
Planning
We present a clear roadmap covering priorities, scope and timeline.
03
Implementation
We complete the transition without disrupting your work, documenting every step.
04
Ongoing management
We keep improving through monitoring, reporting and regular reviews.
Frequently asked questions
Managed IT Services: frequently asked questions
We have our own IT staff. Can we still work together?
Yes. We work in a model that complements your team: we take on routine operations while your team focuses on business applications, or the other way round.
How is pricing determined?
We set a fixed monthly fee based on the number of users and devices and the scope of service. Projects outside that scope are quoted separately.
Do you provide on-site support?
We resolve most issues remotely. We come on site when needed, and the contract sets out how often and on what terms.
How does the handover from our current provider work?
We manage the handover: we take over the inventory, passwords and configuration details in a controlled way, and your users experience no interruption.
Get a free IT and security assessment
We review your current setup and send you a short report showing the risks and priorities. We work on site and remotely, across Turkey and abroad; we respond to your request within one business day.